FAQ

At Honest Cleaning and Services, we believe clear concise communication is so important to creating trust and developing long-term relationships with our clients. Please read through our FAQ (Frequently Asked Questions )below, and if you still have a question, click the WhatsApp link on the bottom right of this page and start a conversation.


 

Yes, our ultimate goal is to earn your recurring business. We will also set up cleaning tasks on a rotational basis.

No, we do not require you to sign a contract to use our services. Your service may be cancelled any time, by giving at least 2-days notice prior to your next scheduled cleaning.

If you need to cancel your appointment for any reason, please notify us at least 2-days before your service date. Cancellations or rescheduling within 48-hours or less will be charged a $40 cancellation/rescheduling fee.

Our products are vegan, cruelty-free, and sourced from zero-waste suppliers. They contain no animal products, are not tested on animals, are earth-friendly, biodegradable, and safe for your health and ours. We re-fill our supplies making our company zero-waste and only use 100% Pure Essential Oil Blends to ensure that there are no artificial fragrances or strong odours left behind.

We strive to exceed all of our client's expectations and offer a 100% client satisfaction guarantee. However, if you are not happy with our service for any reason, please let us know immediately and We will happily send a team member back to your location to resolve any issues.

We do our very best to send the same team every cleaning. Although, this is not guaranteed, as our schedule is subject to change.

Not at all. In fact, most of our clients prefer to have their home cleaned while they are away so that they can come home to a clean house.

During the cleaning service, we recommend that you do keep your pet in a separate section of the home where they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you would like to handle your pet ahead of time to keep them safe and happy. A quick relief walk or feeding may be arranged for an additional fee.

We are proud to provide services in Chilliwack, Abbotsford, Langley, Surrey, White Rock, Vancouver, North Vancouver, Burnaby,  and Maple Ridge. Contact us if your neighbourhood is not on this list.

Yes, we are fully licensed and insured. All of the HCAS team members undergo a thorough interview process, training, criminal record, and background checks before being assigned a team.

We accept Cash, Interact eTransfer, PayPal, Square, Cheque, Credit Cards (Visa, MasterCard, American Express).

See Us In Action and Our Pricing

Our Value - Invest In Your Time


Your time is precious, and you want to spend it doing the things you love. Let us take care of your home or office, or your pets and home when you are traveling. Check out our video and see how we take pride in ensuring your home is clean and safe.

Enjoy Your Time!


Our Pricing

House cleaning

$40 per hour per cleaner

(=$80/hr for our team of two. 2 hour minimum)


Commercial Cleaning

$45 per hour
Rates vary by location and square footage.


Pet sitting

$50 per day
Additional fee if more than one pet


5% GST added to all services due on invoice

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