PRIVACY POLICY

We at Honest Cleaning and Services (“HCAS”) respect your privacy. This Privacy Policy is designed to explain how HCAS collects, uses, shares, and protects the personal information you provide to us when you access our website, purchase our goods or services or engage with us on social media and your rights to the information HCAS gathers.

Please read this Privacy Policy carefully. HCAS will alert you to any changes to this Policy by changing the “last updated” date at the top of this Policy. Any changes become effective immediately upon publication on our website, and you waive specific notice of any changes to the Policy by continuing to use and access our site(s). HCAS encourages you to review this Privacy Policy periodically when you use our website for any purpose or engage with us on social media. You are deemed to have accepted any revised Privacy Policy changes by your continued use of our website after the revised Privacy Policy is posted.

HCAS Privacy Policy

INFORMATION THAT HCAS COLLECTS

We collect a variety of information from you when you visit our website, make purchases/payments, or interact with us on social media. By accepting this Privacy Policy, you are specifically consenting to our collection of the data described below, to our use of the data, to the processing of this data, and to our sharing of the data with third-party processors as needed for our legitimate business interests. The information HCAS collect may include:

 

PERSONAL DATA

Personal Data is information that can be used to identify you specifically, including your name, shipping address, email address, telephone number, or demographic information like your age, gender, or hometown. You consent to give us this information by voluntarily providing it to us on our website or any mobile application. You provide some of this information when you register with or make purchases from our website. You may also provide this information by participating in various activities associated with our site, including responding to blogs, contacting us with questions, or participating in group training. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our website or from making purchases.

DERIVATIVE DATA

Derivative data is information that our servers automatically collect about you when you access our website, such as your IP address, browser type, the dates and times that you access our website, and the specific pages you view. If you are using a mobile application, our servers may collect information about your device name and type, your phone number, your country of origin, and other interactions with our application.

Derivative data may also include data collected by third-party service providers, such as advertising and analytics providers, and may include cookies, log data, or web beacons. Cookies are discussed more fully below. Derivative data collected by third-party service providers generally does not identify a specific individual.

MOBILE DEVICE DATA

If you use our website via a mobile device or app, HCAS may collect information about your mobile device, including device ID, model and manufacturer, and location information.

OTHER DATA

On occasion, you may give us additional data in order to enter into a contest or giveaway or to participate in a survey. You will be prompted for this information, and it will be clear that you are offering this kind of information in exchange for an entry into such a contest or giveaway.

HOW WE USE YOUR INFORMATION

Your information allows us to offer you certain products and services, including the use of our website, to fulfill our obligations to you, to customize your interaction with our company and our website, and to allow us to suggest other products and services HCAS think might interest you. HCAS generally stores your data and transmits it to a third party for processing. However, to the extent, HCAS processes your data, HCAS does so to serve our legitimate business interests (such as providing you with the opportunity to purchase our goods or services and interact with our website or mobile app).

Specifically, HCAS may use the information and data described above to:

· Create and administer your account; and

· Deliver any products or services purchased by you to you; and

· Correspond with you; and

· Process payments or refunds; and

· Contact you about new offerings that HCAS think you will be interested in; and

· Interact with you via social media; and

· Send you a newsletter or other updates about our company or website; and

· Deliver targeted advertising; and

· Request feedback from you; and

· Notify you of updates to our product and service offerings; and

· Resolve disputes and troubleshoot any problems; and

· Administer contests or giveaways; and

· Generate a profile that is personalized to you, so that future interactions with our website will be more personal; and

· Compile anonymous statistical data for our use or for a third party’s use; and

· Assist law enforcement as necessary; and

· Prevent fraudulent activity on our website or mobile app; and

· Analyze trends to improve our website and offerings.

GROUNDS FOR USING AND PROCESSING YOUR DATA

The information HCAS collects and stores are used primarily to allow us to offer goods and services for sale. In addition, HCAS may collect, use, and process your information based on the following grounds:

LEGITIMATE BUSINESS INTERESTS

We may use and process your data for our legitimate business interests, which include, among other things, communicating with you, improving our goods or services, improving our website, and providing you with the information or products that you have requested.

Performance of a Contract: HCAS may use and process your information to enter into a contract with you and to perform our contractual obligations to you.

Consent: HCAS may use your data, or permit selected third parties to use your data, based on your consent to our use and sharing of that data. You may withdraw your consent at any time, but doing so may affect your ability to use our website or other offerings.

As required by law: HCAS may also use or process your data as required for us to comply with legal obligations.

WHY WE DISCLOSE YOUR INFORMATION

We may share your information with third parties in certain situations. In particular, HCAS may share your data with third-party processors as needed to serve our legitimate business interests, which include administration of our website, administration of your account, entering into contracts with you, communicating with you, taking orders for goods or services, delivering our goods and services, identifying trends, protecting the security of our company and website, and marketing additional goods and services to you. The legal basis for our disclosure of your data is both your Consent to this Privacy Policy and our own right to protect and promote our legitimate business interests.

 

The following are specific reasons why HCAS may share your information:

Third-Party Processing: HCAS may disclose your information to third parties who assist us with various tasks, including payment processing, hosting services, email delivery, communications, and customer service. HCAS may not always disclose these third-party processors if not required by law. HCAS does not authorize them to use or disclose your personal information except in connection with providing our company with their services.

By Law: HCAS may share your data as required by law or to respond to legal process, including a subpoena, or as necessary to protect the rights, property, and safety of others. This includes sharing information with other parties to prevent or address fraud and to avoid credit risks.

To Protect our Company: HCAS may use your information to protect our company, including investigating and remedy any violations of our rights or policies. HCAS may also disclose your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or to exercise or defend against legal claims.

Business Transfers: In the unlikely event our company engages in a merger, acquisition, bankruptcy proceedings, dissolution, reorganization, or similar transaction or proceeding, HCAS may transfer or share your data as part of that proceeding. In such transitions, customer information is one of the business assets acquired by a third party. You acknowledge that such business transfers may occur and that your personal information can continue to be stored, used, or processed as otherwise set forth in this privacy policy.

Advertisers: HCAS may use third-party advertising companies to run and manage our ads, such as Facebook, Instagram or Google to produce ads that appear when you visit our website or mobile app. These companies may use information about your visit to our website and other websites that are contained in web cookies (as described below) to offer you personalized advertisements about goods and services that might interest you. HCAS cannot control the activities of such other advertisers or web sites. You should consult the respective Privacy Policies of these third-party advertisers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices.

Other Third Parties: HCAS may share information with advertisers or other third parties for the purpose of conducting general business analysis. If HCAS does so, HCAS will make reasonable efforts to inform you if required by law.

Online Review Postings: When you post online a review of our company, your posts will be viewed by others, and HCAS may distribute your comments outside the website.

External Links: Our website may include hyperlinks to other websites not controlled by us. HCAS suggests you exercise caution when clicking on a hyperlink. Although HCAS uses reasonable care in including a hyperlink on our web page, HCAS does not regularly monitor the websites of these third parties, are not responsible for any damage or consequences you suffer by using these hyperlinks. HCAS is not bound by the Privacy Policies of any third-party website that you access by a hyperlink, nor are they bound by ours. HCAS encourages you to read the Policies of those third-party websites before interacting with them or making purchases. They may collect different information and by different methods than HCAS does.

Other Purposes: HCAS may disclose your personal data as necessary to comply with any legal obligation or to protect your interests, or the vital interests of others or our company.

TRACKING TECHNOLOGIES

Log Files: Like many other websites, HCAS makes use of log files. These files merely log visitors to the site – usually a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.

Cookies: HCAS also uses cookies — small text files sent to us by your computer — and web beacons to store certain information. HCAS may use cookies to authenticate your identity, to determine if you are logged onto our website, for personalization, for security, for targeted advertising, or for analysis of the performance of our website and services. For example, cookies allow us to recommend blog posts to you based on what you have read on our site in the past. HCAS uses cookies that are not specific to your account but unique enough to allow us to analyze general trends and use and to customize your interaction with our website. This information helps us to understand the use of our site and to improve our website and service offerings.

We may use any or all of the following types of cookies:

Essential Cookies: These cookies help us run our website and improve your experience with our website. These cookies may allow content to load more quickly or allow you to access “members only” or repeat-users sections of our website.

Functionality Cookies: These cookies allow us to remember your preferences from earlier visits to our website, including login information, so that you do not have to input the same information multiple times.

Social Media Cookies: These cookies allow us to record when you have engaged with a social media tool while visiting our website. For example, HCAS may record that you have “liked” a certain aspect of our website. The social media application may also share data with us that you have allowed it to share. If you wish to change your social media sharing settings, please visit the privacy settings of the social media network.

Advertising Cookies: HCAS may work with third-party advertising partners who collect information about your browsing habits on our website in order to later display a relevant ad about our services when you are on a third-party site such as a social media platform. These cookies may also allow us to access your location.

If you wish to disable cookies, you may do so through your individual browser options. However, this may affect your ability to use or make purchases from our website. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites. More information about cookies can be found at What Are Cookies? By continuing to use our website and not disabling cookies on your browser, you are consenting to our use of cookies in accordance with the terms of this Policy.

In addition, HCAS may use third-party software to post advertisements on our website or mobile application, to oversee marketing or email campaigns, or manage other company initiatives. These third-party softwares may use cookies or similar tracking technology. HCAS has no control over these third parties or their use of cookies. For more information on opting out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Pixel Tags: HCAS may use a pixel tag, which is a small graphic file that allows us to monitor the use of our website and provide us with information regarding your interaction with the website. These tags may collect the IP address from the device you are using and the browser type. Pixel tags are also used by our third-party partners to collect information when you visit our website, and HCAS may use this information to display targeted advertisements.

Email Confirmations: HCAS may receive email confirmations when you open an email from us. This allows us to determine if users are responding favourably to our email communications and to improve those communications.

Other Technologies: Other data technologies may be used that collect comparable information for security, fraud detection, and similar purposes, to give us information about your use of our website, and to greater improve our website and service offerings to you.

WEBSITE ANALYTICS

We may partner with third-party analytic companies like Google Analytics. These analytic companies may also use cookies (described above) or other tracking technologies to analyze visitors’ use of our website or mobile app to determine the popularity of the content and better understand online activity. HCAS does not transfer personal information to these third-party vendors. However, in order to access our website, you must consent to the collection and use of your information by these third-party analytic companies. You should review their Privacy Policy and contact them directly if you have questions. If you do not want any information to be collected and used by tracking technologies, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Google Analytics: You can opt-out of having your activity on our website made available to Google Analytics by installing the Google Analytics opt-out browser add-on. This add-on prevents Google Analytics from retrieving information about your visits to our website. For more information about Google’s Privacy Policy, please visit: https://policies.google.com/privacy.

Facebook: You can opt-out of Facebook’s interest-based ads by visiting: https://www.facebook.com/help/568137493302217. You can learn more about Facebook’s Privacy Policy at: https://www.facebook.com/full_data_use_policy.

PROCESSING YOUR INFORMATION

For the most part, HCAS does not process your information in-house but give it to third-party processors for processing. For example, when PayPal takes your payment information, they are a third-party processor. They process your payment and remit the funds to us. So in many instances, it will be necessary for us to transmit your information to a third-party processor, as HCAS does not have the capability to perform these functions. More detail on third-party processing is detailed below.

However, HCAS may, from time to time, process your data internally. The legal basis for this processing is both your consent to the processing, our need to conduct our legitimate business interests and to comply with legal obligations. our purposes in processing this information, if HCAS does, is to administer, maintain, and improve our website and offerings, to enter into contracts with you, to fulfill the terms of those contracts, to keep records of our transactions and interactions, to be able to provide you with goods and services, to comply with our legal obligations, to obtain professional advice, and to protect the rights and interests of our company, our customers (including you), and any third parties. HCAS may process the following data:

· Data associated with your account, such as your name, address, email address, and payment information.

· Data about your usage of our website, such as your IP address, geographical information, and how long you accessed our website and what you viewed.

· Data related to your personal profile, such as your name, address, profile picture, interests and hobbies, or employment details.

· Data that you provide us in the course of using our services.

· Data that you post on our website, such as comments or responses to blogs.

· Data that you submit to us when you make an inquiry regarding our website or offerings.

· Data related to your transactions with Us, including your purchase of our goods or services. This information may include contact details and payment information.

· Data that you provide to us when you subscribe to our emails or newsletters, including your email address and contact information.

· Data that you submit to us via correspondence, such as when you email us with questions.

· Any other data identified in this Policy, for the purpose of complying with our legal obligations, or to protect the vital interests of you or any other natural person.

PRIVACY OF INTERNATIONAL DATA

Our website is hosted by servers located through GoDaddy.com. In addition, HCAS may use third-party processors (including payment processors) and subcontractors located in Canada and the USA. HCAS uses all reasonable methods to protect the safety of your data during transfer, including hosting our website on reputable servers and engaging reputable third-party processors. By using this site and providing us with information, you consent to this transfer, processing, and storage of your information. Please be aware that:

· We may transfer data that HCAS collects to locations outside of our headquarters for processing or storing. The data may be processed by our staff or by third-party processors. For example, HCAS may engage third parties to fulfill orders. By submitting your personal data, you agree to this transfer, storing, and processing. HCAS takes all reasonable steps to make sure your data is treated securely and in conformity with this Privacy Policy.

· Data that is provided to us is stored on secure servers. Payment information and other sensitive data will be encrypted to ensure its safety.

· The transmission of data via the internet is never completely secure, and HCAS cannot guarantee the security of data that is sent to us electronically. Your transmission of data to us is at your own risk.

· Where data that you have transmitted to us is password-protected, you are responsible for keeping the password confidential. You are exclusively responsible for any breaches of your data that results from your own disclosure of or failure to protect your password.

DATA RETENTION

We retain personal data as long as it is needed to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to delete your data.

For example, HCAS will retain certain personal information indefinitely for the purposes of maintaining your account, unless and until you delete your account. Data that HCAS gathers for a specific and particular purpose, such as assisting law enforcement or analyzing trends, will be kept for no longer than is necessary for that particular purpose. Data that is no longer needed by us for any of the purposes listed above will be permanently deleted.

We will honour your request to delete your data, as described more fully below unless HCAS is required by law to retain access to the data. However, note that HCAS cannot control the retention policies of third parties. If you wish to have any third parties, including those to whom we have transmitted your data, delete that data, you will need to contact those third parties directly. You may request from us a list of all third parties to whom HCAS has transmitted your data.

We may retain usage data (that is, data that is gathered by our company or third-party analytics companies for the purpose of analyzing the use of our website) as needed for internal analysis purposes. This type of data is usually retained for a shorter period of time than personal data, unless the data is necessary to improve the security or the functionality of our website or offerings, or HCAS is legally obligated to retain the data for a longer period of time.

SECURITY OF YOUR INFORMATION

We take all reasonable steps to protect your personal data and keep your information secure. HCAS use recognized online secure payment systems and implement generally accepted standards of security to protect against personal data loss or misuse.

However, no security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse. HCAS cannot guarantee the complete security of any information you transmit to us.

By consent to this Privacy Policy, you acknowledge that your personal data may be available, via the internet, around the world. HCAS cannot prevent the use or misuse of your data by other parties.

We will notify you promptly of any known breach of our security systems or your data which might expose you to serious risk.  

NEWSLETTER PRIVACY

We offer the opportunity for you to volunteer certain information to us that is used for email and marketing purposes. This information includes, but is not limited to, your name and email. You will have an opportunity to unsubscribe from any future communications via Unsubscribe email at the bottom of our eBlasts through MailChimp, but HCAS reserves the right to maintain a database of past email subscribers. HCAS reserves the right to use this information as reasonably necessary in our business and as provided by law. Your information will be shared with reasonably necessary parties for the ordinary course of conducting our business, such as through MailChimp, Facebook ads or Google Pay Per Click marketing campaigns.

 

UPDATE ACCOUNT INFORMATION

You have the right to update or change any information you have provided to us. To update or delete your information, please contact us at honestcleaningandservices@gmail.com.